insurance verification
Verifi.life for Insurance
Insurance companies use video conferencing for various purposes, including:
Claims processing: Conducting virtual inspections of property damage or injuries.
Customer service: Providing face-to-face interactions for policy inquiries and support.
Remote underwriting: Assessing risks and conducting interviews with potential policyholders.
Telemedicine: Facilitating virtual medical consultations for health insurance claims.
Training: Conducting remote training sessions for agents and employees.
Policyholder interviews: Gathering information for complex claims or investigations.
Among these uses, the most troublesome in terms of potential fraud are:
Claims processing: Fraudsters may attempt to manipulate virtual inspections by staging fake damage or injuries, or by using pre-recorded or altered video footage to misrepresent the extent of a claim.
Remote underwriting: Individuals might try to deceive insurers during video interviews by misrepresenting their health status, lifestyle, or other risk factors to obtain more favorable policy terms or lower premiums.
Telemedicine: There’s potential for fraud in virtual medical consultations, where individuals might fake symptoms or collude with dishonest healthcare providers to submit false claims.
These areas are particularly vulnerable because video conferencing removes the element of physical presence, making it potentially easier for fraudsters to manipulate what the insurer sees or hears. Insurance companies need to implement robust verification processes and advanced technologies to detect potential fraud in these video-based interactions.
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Plans for Insurance firms
Insurance firms are particularly vulnerable to fraud. The FTC just published a report that says that deepfake impersonations resulted in a loss for businesses of $2.7 billion in 2023; a total of over 3,380,000 fraudulent events.
Need a firm-wide strategy to tackle this kind of fraud before it becomes a problem? Contact us and we will package a solution tailored to your company.
verifi works with these, and many other video platforms
reporting
The record of every verifi.cation is stored in your account. Reports have a screen shot of the recipient you called together with all the relevant information you might need.
use it today
Simple to use.
Use verifi.life as an extension to your browser, or open it on a web page. It just takes a couple of clicks to get the assurance that the person you are talking to, is in fact, a person.
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